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FAQ

What is a VCC or a Virtual Credit Card?
A Virtual Credit Card is a prepaid card that works like a real credit card. It could be used at websites, online merchants, internet shops, and web stores over the internet where payment by credit card is accepted.

What type of VCC do you offer?
At this moment, we offer VCC for PayPal, eBay, iOffer, AlertPay, Moneybookers, Amazon, adCenter, Facebook ads, Google AdWords, and shopping only. These VCCs are single-use and non-reloadable except when a VCC is explicitly marked as reloadable.

Do you send a VCC to a physical location? If not, how do I receive mine?
No, it is a virtual card, it cannot be sent physically. It is sent virtually to the email address you provide when placing an order.

What information will I receive to my email about the VCC I ordered?
You will receive the following to your email:
• Card type
• The 16 digit virtual credit card number
• The 3 digits of CVC / CVC2 number, also called the verification code.
• Card issue date if any
• Card expiry date

How long does it take to process orders?
All orders are sent to the client's email address few hours to 24 working hours, excluding weekends/holidays, after payment has beenreceived and verified. Point to note, 99% orders are processed much faster than the above timeframe. An exception is applied if you pay via PayPal, AlertPay, or Moeybookers then your order might be delayed a few days for security reasons. Utmost effort is made to process orders as per the above timeframe, however it should be noted that we do not guarantee nor shall beheld responsible for damage or losses if any delay occurred in a situation beyond our control like banking slowness, system maintenance or updates, or any other situations.

What is the expiry period of your virtual credit cards?
All VCC’s expire within 24 (min) - 36 (max) hours from the time they have been issued except for shopping, All-In-One, and reloadable cards which are valid for 12 months. “Expire” means that if this time frame is exceeded, a VCC would not be useable, but this does not affect its functionality (i.e. your account WILL NOT become unverified after the VCC expire).

What is the expiry period of your virtual bank accounts?
All VBA’s expire within 12 (min) - 24 (max) hours from the time they have been issued. “Expire” means that if this time frame is exceeded, a VBA would not be useable, but this does not affect its functionality (i.e. your account WILL NOT become unverified after the VBA expire).

What is the validity period of your virtual credit cards?
All VCC’s we provide are valid for 3-4 months except shopping, All-In-One, and reloadable cards which are valid for 12 months.

Is your virtual credit card (VCC) reloadable?
Most VCC's are non-reloadable unless they are explicitly marked as "reloadable".

Which bank issues the VCC you sell?
It is an offshore bank.

How can I pay you?
We currently accept Liberty Reserve, AlertPay, WebMoney, and Moneybookers only.

Do you accept PayPal payments?
No, it's against PayPal's regulations to accept payments for some banking services including VCC.

How can I buy a VCC from you?
You can buy a VCC from us using our order form. Just enter the types and quantities of VCC you want, enter a valid email address and personal information, then Checkout by clicking the payment button.

Who can get a VCC and do you require any ID?
Anyone at any age from any country around the world can get our cars. We do not require any ID, all we need is a valid email address to send you your VCC.

I bought a VCC but couldn't add it to my PayPal account!
This happens when you try to add a VCC to a limited PayPal account.

I bought a VCC and added it successfully but my account is still unverified!
In some countries like USA, Canada, United Kingdom, and Australia, in order to verify your account, PayPal and eBay require that you add both a credit card or VCC and a bank account.

I bought a reloadable VCC which I would like to recharge, what should I do?
You should contact us with your card number, amount to be recharged (loaded), and your preferred payment method. We charge a fee of 35% of the amount to be loaded as a commission to this service.

I bought a reloadable VCC and I would like to withdraw funds to it, what should I do?
Please contact us first with your card number, amount to be withdrawn, and your preferred redemption method. If your request was approved, we will send you your money via your chosen method. We charge a minimum fee of 35% of the amount withdrawn as a commission to this service. If you withdraw the money to your card before we have explicitly approved the transaction, you may not get paid for it.

Can a VCC I bought form your site be used on websites other than the ones mentioned in the website?
We would not guarantee it will work, and we would not offer support or refund in such case.

What is the validity period of your adwords and facebook vouchers?
Depends. We usually avoid distributing vouchers that expire in less than a month. You will be given a replacement guarantee period with each voucher you buy from us.

Can I use several vouchers in the same Adwords or Facebook account?
No.

What are the conditions for those coupons in order to use them properly?
Your Adwords or Facebook account has to be recently created, 14 days old or less, and never redeemed vouchers before.

When does my VPN account expire?
A VPN account expires 30 days after delivery date.

How do I renew my VPN account?
By contacting us and mentioning your VPN user name for manual renewal.

What happens if my VPN account expired and I would like to have the same IP I had before again?
It would not be possible to possess the same VPN IP again if your account has expired. You must renew your account in order to maintain the same IP address allocated.

I want to became a VCC reseller, how can I?
If you are willing to invest $50 in our website, you can contact us to requesting that we add your email to our resellers database.

Do you have special rates for resellers?
If you have become a reseller, you will be able to buy VCCs from us with a $1 to $2 discount, then you can resell those VCC at any price you want.

What is the refund or order cancellation policy?
Because of the sensitive nature of virtual card products, once an order is accepted for processing or a card has been issued, in both situations refund and/or order cancellation are not possible.

Are there any Terms of Service or Cardholder agreement?
Yes, and it is a must for every client to agree and accept the terms of service/cardholder agreement at the time of card ordering. Any client who sent a payment to order a VCC is considered to have accepted the terms of service/cardholder agreement. If a client does not agree with all or any clause(s), please avoid using our services.

I have a question not covered anywhere on your website.
Please contact us.